Crafted to Last

Every TITASY creation is handcrafted with exceptional care, precision, and artistry.

We are committed to delivering products of the highest quality and stand behind the craftsmanship of every piece we create.

Each TITASY product is carefully inspected before shipment and is accompanied by an official TITASY Quality Guarantee Certificate.

What Our Warranty Covers

Our warranty covers defects in materials and craftsmanship under normal household use.

If a manufacturing defect is confirmed, TITASY will, at its discretion:

  • Repair the product
  • Replace it with the same or an equivalent item
  • Provide a refund or store credit when appropriate

What Is Not Covered

This warranty does not cover damage caused by:

  • Normal wear and natural aging
  • Accidental drops, impacts, or misuse
  • Improper cleaning or maintenance
  • Unauthorized repairs or modifications
  • Natural changes in surface appearance over time

As every TITASY piece is handcrafted, slight variations in texture, finish, color, or dimensions are part of the product's unique character and are not considered defects.

How to Request Warranty Service

If you believe your product has a manufacturing defect, please contact us by email and include the following information:

  • Order number
  • Photos of the product
  • A brief description of the issue

Our customer support team will review your request and respond as promptly as possible.

Email: support@titasy.com

Our Quality Promise

At TITASY, we believe that true craftsmanship creates objects to be treasured for generations.

Every creation reflects our dedication to timeless design, exceptional quality, and the enduring beauty of handcrafted artistry.

Thank you for choosing TITASY.

 

Repair & After-Sales Service

At TITASY, we are committed to supporting our customers long after their purchase.

If your TITASY product requires repair, maintenance, or replacement parts, please contact our customer support team. We will carefully assess your request and provide the most appropriate solution. Depending on the nature of the issue, repair services may be covered under warranty or offered as a paid service.

For assistance, please email us with your order number, photos of the product, and a brief description of the issue.

Email: support@titasy.com