If you cannot find the answer to your question in our FAQ, please feel free to contact us by email.

 

What is pewter?

The Timeless Beauty of Pewter

Pewter has long been cherished for its unique blend of beauty and practicality. Used across diverse cultures for centuries, pewter continues to be valued for its distinctive elegance and timeless character.

Naturally resistant to corrosion and rust, pewter is a safe, durable material widely used for tableware and tea accessories.

Its soft silver tone brings a calm and refined atmosphere to the table, while pewter tarnishes more slowly than silver, making it relatively easy to maintain.

At TITASY, we use premium lead-free pewter to create handcrafted pieces that bring timeless beauty to everyday life.

 

Are your pewter products plated?

No. Our pewter products are not plated. Each piece is crafted from premium solid pewter. Some products may also incorporate other metals such as stainless steel or brass as part of the design.

 

Do your pewter products contain lead?

No. Our pewter products are crafted from high-quality lead-free pewter and are safe for everyday use.

 

Does pewter tarnish over time?

Yes. Like many natural metals, pewter may gradually develop a softer patina over time. However, pewter tarnishes more slowly than silver and is relatively easy to maintain. Many people appreciate this natural aging process as part of pewter’s unique character and beauty.

For detailed care instructions, please refer to the “Care & Repair” section under Quick Links at the bottom of the website.

 

How should I care for pewter products?

Pewter is relatively softer than many other metals, so it should be protected from strong impact, bending, or dropping. For regular care, gentle hand washing with mild detergent and a soft cloth is recommended. If tarnishing occurs over time, pewter can often be easily restored using baking powder.

For detailed instructions on restoring tarnish, please refer to the “Care & Repair” section under Quick Links at the bottom of the website.

 

Are your products handmade?

Yes. Every piece is individually handcrafted by skilled artisans using refined techniques developed through years of metal craftsmanship. Slight variations and natural textures are part of the unique character of each work.

 

Is custom ordering available?

Yes. Custom orders are available for larger production quantities. Please contact us with your requirements and desired quantity, and we will be happy to discuss the details with you.

As each piece is handcrafted, lead times may vary depending on the design and production schedule.

 

Do you accept bulk orders?

Yes. We welcome bulk orders for hotels, restaurants, cafes, corporate gifting, and special projects.

Volume discounts are available depending on the order quantity.

Please contact us for pricing, lead times, and customization possibilities.

 

Is after-sales service available?

Yes. We provide after-sales support for manufacturing defects or issues caused during normal use. Please contact us with your order details and photos of the product for assistance.

Please note that natural aging, minor scratches, or changes caused by improper handling are not considered defects.

 

How long does shipping take?

Standard international shipping usually takes approximately 7–21 business days depending on the destination country and customs processing. EMS express shipping generally takes about 3–7 business days.